Terms and Conditions for Hoopla Careers Ltd
Last Updated: 20th May 2025
1. Acceptance of Terms
By accessing or using the services provided by Hoopla Careers Ltd ("Hoopla Careers", "we", "us"), you agree to be bound by these Terms and Conditions.
2. Services
Hoopla Careers provides career coaching and related services to businesses, individuals and groups seeking career development. Specific services will be outlined in a separate coaching agreement.
3. Coaching Agreement
All clients must enter into a coaching agreement before services commence. This agreement outlines the scope, duration, fees, and terms of the services. If there is a conflict between the coaching agreement and these Terms, the coaching agreement shall prevail.
4. Payment
4.1 Fees for services will be specified in the coaching agreement.
4.2 Payments must be made using the methods indicated by Hoopla Careers and in line with the agreed terms.
5. Cancellation and Refunds
5.1 One-off and hourly sessions:
Cancellations with at least 48 hours’ notice: full refund.
Cancellations with less than 48 hours’ notice: is non-refundable.
Sessions may be rescheduled with at least 24 hours’ notice (subject to coach’s discretion).
If cancelled by Hoopla Careers (not due to client fault), a full refund will be issued.
5.2 Coaching packages:
Sessions may be rescheduled with 24 hours’ notice.
Missed sessions or changes within 24 hours are non-refundable and will be counted as used.
5.3 Refunds are issued at the sole discretion of Hoopla Careers and will depend on the circumstances.
5.4 Validity: Purchased sessions/packages must be used within three (3) months unless otherwise agreed in writing before purchase.
5.5 Group workshops: Non-refundable. Transfers may be permitted at the coach’s discretion.
6. Confidentiality
We will maintain strict confidentiality of all client information, with exceptions required by law (e.g. risk of harm, legal obligation), as explained in the coaching agreement.
7. Disclaimer
7.1 Hoopla Careers does not guarantee specific outcomes. Results depend on various individual and external factors.
7.2 All information provided is for guidance only and should not be considered professional, legal, or financial advice.
8. Intellectual Property
All materials provided by Hoopla Careers (e.g. documents, templates) remain our intellectual property. You may not reproduce or distribute them without our prior written consent.
9. Termination
Either party may terminate the coaching agreement in accordance with its terms. Hoopla Careers reserves the right to suspend or terminate services at its discretion.
10. Changes to Terms
We may revise these Terms at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of any changes.
11. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Contact Information
If you have any questions about these Terms, please contact us at:
📧 hello@hooplacareers.com
By using Hoopla Careers' services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
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Privacy Policy for Hoopla Careers Ltd
Last Updated: 20th May 2025
1. Introduction
Hoopla Careers Ltd ("we", "us", "our") is committed to safeguarding the privacy of individuals in compliance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR (as applicable).
2. Information We Collect
2.1 Personal Information: We may collect:
Full name
Contact details (e.g. email address, phone number)
Demographic and employment details
CVs/resumes/cover letters
Payment information (if applicable)
2.2 Website & Usage Data: We collect limited technical data (e.g. IP address, browser type) via cookies. You can control cookie settings through your browser.
3. Purpose of Processing
We process personal data to:
Deliver coaching and related services
Communicate with you
Process payments
Improve user experience
Comply with legal obligations
4. Lawful Basis for Processing
We rely on one or more of the following legal bases:
Performance of a contract (e.g. coaching agreement)
Consent (where applicable)
Legitimate interests (e.g. service improvement)
Compliance with legal obligations
5. Data Sharing
We will not sell or rent your data. We may share data with:
Trusted service providers (e.g. payment processors, IT services)
Authorities if legally required
Third parties only with your explicit consent
6. Data Security
We implement appropriate organisational and technical measures to protect your personal data. While we take reasonable steps, no system is entirely secure.
7. Your Rights
Under the UK/EU GDPR, you have the right to:
Access your data
Correct inaccurate data
Erase your data (in certain cases)
Restrict or object to processing
Withdraw consent at any time
Data portability (where applicable)
To exercise any of these rights, please email hello@hooplacareers.com.
8. Data Retention
We retain your data only as long as necessary for the purpose collected, or as required by law. Data not accessed or used for more than 3 years will be securely deleted unless required for legal or regulatory purposes.
9. International Transfers
We primarily store and process data within the UK or EU. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
10. Updates to This Policy
We may update this policy periodically. Revisions will be posted on our website with the new effective date.
11. Contact Us
For any questions or to exercise your rights, contact:
📧 hello@hooplacareers.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK, or the relevant data protection authority in your country.