Terms and Conditions for Hoopla Careers Ltd
Last Updated: 4th June 2026
1. Acceptance of Terms
By accessing or using the services provided by Jasmine Morton trading as Careers Out Loud ("Careers Out Loud", "we", "us", "our"), you agree to be bound by these Terms and Conditions.
2. Services
Careers Out Loud provides career coaching, mentoring, workshops, speaking engagements and related career development services to individuals, groups and organisations.
Specific services, deliverables and fees will be agreed in writing before services commence.
3. Coaching Agreement
Where applicable, clients may be required to enter into a separate coaching agreement before services begin. Any such agreement will outline the scope, duration, fees and specific terms relating to the services provided.
In the event of any conflict between these Terms and a separate coaching agreement, the coaching agreement shall prevail.
4. Payment
4.1 Fees
Fees for services will be communicated and agreed before services are delivered.
4.2 Payment Terms
Payments must be made using the payment methods specified by Careers Out Loud and within the agreed payment period.
4.3 Late Payments
We reserve the right to suspend services until outstanding balances have been paid in full.
5. Cancellation and Refunds
5.1 One-Off and Hourly Sessions
Sessions are non-refundable.
Sessions may be rescheduled with at least 48 hours' notice, subject to availability.
If Careers Out Loud cancels a session for reasons not caused by the client, a full refund or alternative session date will be offered.
5.2 Coaching Packages
Sessions may be rescheduled with at least 48 hours' notice.
Missed sessions or cancellations made within 24 hours of the scheduled session will be treated as used and are non-refundable.
5.3 Refund Requests
Refunds outside the circumstances outlined above will be considered on a case-by-case basis and at the sole discretion of Careers Out Loud.
5.4 Validity Period
Unless otherwise agreed in writing, purchased sessions and coaching packages must be used within three (3) months of purchase.
5.5 Workshops and Group Programmes
Workshop and group programme bookings are non-refundable. Transfer requests may be considered at our discretion.
6. Confidentiality
We respect the confidentiality of all client information and discussions.
Information will only be disclosed where:
Required by law;
Necessary to prevent serious harm to the client or another person;
Required to comply with a court order or legal obligation; or
The client has provided explicit consent.
7. Disclaimer
7.1 No Guaranteed Outcomes
Career coaching and related services are designed to support personal and professional development. We do not guarantee employment, promotion, salary increases, interview success or any specific outcome.
7.2 Information Only
Any information, resources or guidance provided are for general informational purposes only and should not be considered legal, financial, tax or other regulated professional advice.
8. Intellectual Property
All materials, templates, resources, training content and documents provided by Careers Out Loud remain the intellectual property of Jasmine Morton unless otherwise stated.
You may use materials for your personal or internal business use only and may not reproduce, distribute, sell or share them without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Careers Out Loud shall not be liable for any indirect, consequential or incidental loss arising from the use of our services.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under English law.
10. Termination
Either party may terminate a coaching arrangement in accordance with any agreed written terms.
We reserve the right to suspend or terminate services where there has been a breach of these Terms, abusive behaviour, non-payment or other circumstances making continuation inappropriate.
11. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
For any questions relating to these Terms, please contact:
By using Careers Out Loud services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
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Privacy Policy for Hoopla Careers Ltd
Last Updated: 4th June 2026
Introduction
Careers Out Loud is operated by Jasmine Morton ("we", "us", "our"). We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your information.
Who We are
Data Controller: Jasmine Morton trading as Careers Out Loud
Email: jasmine@careersoutloud.co.uk
Information We Collect
We may collect and process the following personal information:
Information You Provide:
Name
Email address
Telephone number
Company name (where applicable)
CV, LinkedIn, cover letter and relevant job application information
Career history and employment information
Information submitted through contact forms
Information shared during coaching sessions, workshops or consultations
Technical Information:
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Website usage information
Cookie data
How We Use Your Information:
We use your personal information to:
Respond to enquiries and messages
Provide coaching, mentoring and career development services
Manage bookings and payments
Deliver workshops, speaking engagements and events
Improve our website and services
Send updates and marketing communications where you have agreed to receive them
Meet legal and regulatory obligations
Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contract
Where processing is necessary to provide services you have requested.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business and services.
Consent
Where you have given consent, such as subscribing to a newsletter or agreeing to receive marketing communications.
Legal Obligation
Where processing is required by law.
Marketing Communications
If you choose to subscribe to updates from Careers Out Loud, we may send you emails about services, events, resources and news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Sharing Your Information
We do not sell, trade or rent your personal information.
We may share information with trusted third-party service providers who help us operate our business, including:
Website hosting providers
Payment processors
Email marketing providers
IT support services
Professional advisers
These providers are required to keep your information secure and only process it for authorised purposes.
We may also disclose information where required by law or to protect our legal rights.
International Data Transfers
Some of our service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no internet-based service can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected or to comply with legal obligations.
Typically, coaching and enquiry records are retained for up to three years after our last interaction unless a longer retention period is required by law.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Request restriction of processing
Object to processing
Request transfer of your data where applicable
Withdraw consent at any time
To exercise any of these rights, please email jasmine@careersoutloud.co.uk.
Cookies
Our website may use cookies to improve functionality, analyse website traffic and enhance user experience.
You can manage cookie preferences through your browser settings.
Where required by law, we will request your consent before placing non-essential cookies on your device.
Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.
If you believe a child has provided personal information through our website, please contact us and we will take appropriate steps to remove it.
Complaints
If you have concerns about how your personal information is handled, please contact us first.
You also have the right to make a complaint to the Information Commissioner's Office (ICO).Information Commissioner's Office (ICO). Website: https://ico.org.uk
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
Jasmine Morton
Careers Out Loud
Email: jasmine@careersoutloud.co.uk